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Help Center

Support

How Can We Contact You ?

How Can We Contact You ?

What Is Your Mailing Address?

ordering

Purchasing Snap Frames

Do You Have A Physical Store?

Making a purchase

How secure are my credit card details?

Out Of Stock Items

Discounts,Payment and Taxes

Discount

"Price-Beat" Guarantee

How do I get advance purchase discounts?

Payment

Credit Terms

What payments do you accept?

Taxes

States Sales Tax will be applied

I am tax exempt, how can I get my tax back charged on my order?

Product FAQ

SnapeZo Frame FAQ

What Is A Snap Frame?

What Is A Double-Sided SnapeZo Frame?

What Is A Window SnapeZo Frame?

What Is A Poster Case?

What Is A Locking SnapeZo Frame?

What Will My Snap Frame Come With?

SnapeZo Snap Frame Backing

How thick can my poster/artwork/puzzle be?

Can I display a mirror or use glass in my snap frame?

Painting Your Snapframe

Can I buy the profiles or extrusion in lengths?

What are SnapeZo frames made from?

Are SnapeZo Backings And Covers Acid Free?

I've lost the key for opening my SnapeZo Poster Case. Are they available for purchase?

Do You Offer Backlit Signs?

Are Frames Fully Assembled?

Do You Offer Light Boxes?

What Is A Profile? What's The Difference Between 1-inch Profile and 1.25-inch Profile?

Are SnapeZo Weather-Resistant?

I Want To Be Able To View Both Sides Of My Graphic. What SnapeZo Frame Should I Order?

Are SnapeZo frames Fire Retardant?

Are Snap Frames suitable for outdoors use?

Are SnapeZo Frames Poster Size or Frame Size?

Does SnapeZo Frames have mounting holes in the back?

What Is The Visible Area of SnapeZo Frames?

Can SnapeZo Frames be attached to a sign stake?

Is The Backing Strong Enough That Can Be Used to Stand Alone on an Easel?

When Using Double-Sided Snap Frames. Do You Have To Take It Down To Change Posters Or Can You Change Them While They're Hanging?

Could Standard Snap Frames Hold Foam Core?

SnapeZo PVC Covers

How do I clean a PVC cover?

What's The Difference Between A Clear PVC And Non-Glare PVC Cover?

Which side of the cover faces out?

My poster will be displayed in a interior home theater. Do I need to use the non-reflective cover, clear-glossy cover or both?

Can dry erase markers be used with the PVC covers?

SnapeZo Installation

Self-Assembly Oversize Snap Frames

How To Install A Snap Frame

Can SnapeZo Frames Be Hung With Wire?

What Other Alternative Installation Options Do I Have?

REFUNDS

Refund

When will I get my Refund?

Cancellations,Returns FAQ

Cancellations

I need to cancel my order,How can I do that ?

Returns

Return Address

How do I return my order ?

Shipping and Export

General Shipping FAQ

Arranging To Have Your Courier Pick Up Your SnapeZo Frames

Can I Ship With My Own Account?

Frames In Several Key Locations

Can I give delivery instructions for my order ?

Do you ship worldwide?

Worldwide Snap Frame Shipping

Shipping To Canada

What is the duty on SnapeZo frames ?

What is the harmonisation code for SnapeZo?

Export Orders

Do you ship small orders to other countries?

Damaged Frames

I have received my order damaged. What do I do?

My package appears damaged and UPS is still here. What should I do?

I ordered my frame on Amazon and it's arrived damaged. What should I do ?

Warranty

Warranty Activation

What is the warranty? How do I activate it ?

Do you have a guarantee?