Help Center

You can call us on (888) 530 7788 or preferably email us at onlinesales@snapezoutility.com.

You can call us on (888) 780 7627 or preferably email us at contact@snapframesdirect.com.

Port A Distributing LLC

4131 Spicewood Springs Road, Ste. #B-1

Austin, TX 78759

Unfortunately, we do no have a physical store. We offer free shipping to continental US on all orders over $99.   Please let us know when you require delivery and what frames are required and our sales team will be happy to assist you with your framing requirement.  

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Credit card numbers are only decrypted after they reach the secure card processor. Credit card numbers are not held in clear text on any web site.

If your item is not in stock, we will back order for you.  You will always be emailed with the option to substitute or wait for your order.

Should you require your order sooner please do let us know as we occasionally may offer to upgrade your product or service at our discretion or we will arrange our express service.

We will 'price-beat' any genuine competitors price or quotations. Please contact vipsales@snapezoutility.com for further information.

$100: Free Shipping, 

Spend $150 - save 5%

Spend $250  - save 7%

Spend $500 - save 10%

Spend$1000 - save 15%

Please note:  We do not offer volume discounts on customer returns and clearance stock

At this time we do not take or offer credit terms. We do guarantee the best prices, delivery and quality and do take all major credit cards. 

We accept all major credit cards, ACH, check and wire transfers.

Taxes vary according to state and county, all taxes will be clearly shown in the cart prior to purchase.

If you notify us within a reasonable period and before our tax return has been filed, we will be able to refund tax as soon as we have your valid tax certificate.

Our snap frames have specially designed and engineered hinged edges that allow them to snap open on all four sides. Here's a demonstration video: 

Double-sided SnapeZo® frames for:

• Hanging in store windows
• Suspending from ceilings. 

Features:

• pre-threaded holes for easy fixing
• supplied hanging bolts
• hang portrait or landscape

SnapeZo® window frames are the perfect solution for showing your posters both inside and outside a glass window. Perfect for retail stores, restaurants and movie theaters. 

SnapeZo® locking aluminum poster cases are designed when security is a concern but you also need quick and easy access to changing the contents. The cases have a very solid construction and come with two key sets.

The locking snap frame has a small locking bolt which is tightened with an Allen key. Here's a demonstration video: 

All our snap frames come with a non-glare PET cover, a super white styrene backing (40/1000'') and all required mounting hardware to screw to a flat wall service. Most of our Snap Frames are pre-assembled but some larger sizes are shipped as kits as they would be expensive and prone to damage in shipping. Self-Assembly Snap Frames have product code SNAPX- and are for easy self-assembly.

The thickness of the backing of our snap frames is 3/64'' .Our snap frame backing is 'Super White' which gives your poster a great 'pop' or vibrance compared with some snap frames which come with a dull gray backing. Some poorer quality Snap Frames even have particle board backing which is prone to warping and buckling or even going moldy and damaging your artwork and even your health.

Snap frames can accept posters up to 1/10 of an inch thick.  

We can customize snap frames which accommodate 1/4 inch foamcore.  

SnapeZo frames must not be used for glass, as it will break and be very dangerous. If the mirror is on plastic or acrylic and below 1/8 thick then yes, it would work. 

We are unable to ship snap frame extrusion but can supply snap frame kits in any size that you may require. Snap Frame extrusion contains pre-loaded springs and requires specialist knowledge and tools to cut. So much better to use our custom-snap frame service and have it arrive as a kit for easy assembly. Many customers use such kits for manufacturing their own Light Boxes.

All of our Snap Frames are manufacture from 100% high quality high-grade Aluminum. 

Acid Free is a term used in the Archival industry.  If you wish to protect your posters from acids in the air and general environment you will need to purchase Archival Envelopes for your posters before using any poster frames. Acid Free backing would not protect your posters from the environment. Our frames are not particularly acidic, nor are they Acid Free.

Yes, spare parts are available for purchase and can be found at https://snapframesdirect.com/collections/spare-parts

Most frames come complete and ready to install on the wall. We have a great video demonstrating how to hang your frame. https://www.youtube.com/watch?v=2HUHqOAbKo4&t=19s

On larger sizes it clearly states if they are available in kit form:

Example: https://snapezo.com/products/40-x-60-black-self-assembly-snap-frame-1-7-inch-profile-real

The profile refers to the border that surrounds your graphic. This is referencing the width of the portion of the frame. If you view the thumbnails on the website, you will see to the right a diagram of a cross-section of the frame profile.

We do offer a weather-resistant SnapeZo frame which has an additional gasket. However, all of our snap frames are suitable for outdoor use. We do recommend that you laminate your artwork before displaying in areas that get direct rain or high humidity.

We have a few options available:

Window SnapeZo frames have one cover, the back cover is the glass of the window that the frame fixes to. Designed for a restaurant to show a menu to guest both inside the restaurant and outside looking in through a window.

We offer a Double-Sided frame, to show a poster put on both sides of the frame.

You could also purchase a snap frame from us and then replace the translucent backing with clear perspex you purchase locally but the back of the frame is not finished so would be raw metal.

Currently we do not offer fire-retardant frames but we may be able to special order these for you.  Please contact us at onlinesales@snapezo.com for further information.  

All of our frames are suitable for outdoor use.   However, we do recommend you laminate your posters when displaying out of doors. We do offer weather-resistant frames: https://snapezo.com/pages/search-results-page?q=weather+resistant&tab=products

Yes, you can paint your Snapframe. 

Here's how: 

Painting your frame: Lightly sand with 220 sand paper and prime and paint with a high quality paint.

Yes, our frames are potentially suitable for engraving. They are made of high-grade aluminum, which is either anodized or coated with RAL color powder. This construction suggests that they should be able to withstand the engraving process.

What is recommended to take into account for engraving the frames? 

While we believe our frames can be engraved due to their solid aluminum construction and quality coatings, we are not experts in the field of engraving. The success of engraving largely depends on the tools and techniques used. We recommend that you conduct tests with your specific engraving equipment to ascertain the best results.

What considerations should be taken into account before engraving?

Keep in mind the type of tools you are using and their compatibility with cutting through aluminum and its finishes (powder coating and anodizing). Not all engraving tools may be suitable, and the quality of the engraving can vary based on the tool's specifications.

Can We Guarantee the Engraving Outcome?

We expect that engraving should be possible, but we cannot guarantee the outcome. Each engraving tool and technique may interact differently with our frame materials. We advise conducting a small test on a sample piece to ensure the engraving process meets your standards and does not damage the frame.

Are There Risks Involved in Engraving?

As with any modification, there is a risk of damaging the frame or altering its appearance. It's important to proceed carefully and ideally consult with a professional engraver who has experience with similar materials.

The size of a picture frame worldwide is described as the size of the graphic which will fit in it.   Some of the PET protective film and therefore poster or photograph is hidden by the rebate of the snapframe which is there to stop the PET falling out the front.  This varies from frame to frame and is typically less than 1/4 inch.

Yes, all SnapeZo frames have pre-drilled holes and mounting hardware. You can also drill new holes wherever you may need them in the aluminum strip at rear of frame.

A picture frame size anywhere in the world describes the poster size that will fit in it.

For SnapeZo it is also the size of the UV protecting cover.

Example:

A 24x36 SnapeZo frame will hold a 24x36 Poster and also a 24x36 UV protecting cover.

All poster frames in the world hide a small part of a poster or certificate, a small border is hidden all around by the frame profile. This is why most posters and certificates do not show information in these extreme edges, may even have an unprinted white border.

So in the case of any 24x36 frame in the world - the visible area may typically be from 23 x 35 to 23.5x35.5

These frames are designed to be screwed to the wall and have pre-drilled holes in the back of the frame.  The backing of the frame is styrene.  We have had customers create a system to display these frames out-of-doors on a stake and they are thrilled with the results.

.

The frames are designed for wall installation and so the back offers no structural support, it would be better to purchase the 1.44 or 2.2-inch profile as this width of frame offers much more support. The 1.25 inch would actually look great and if the easel offers reasonable support would sit flat but when you are handling the frame it may appear flexible as its simply not designed for this use. We also offer frames to hold 1/4 inch thick material, this would enable you to have your poster mounted on thick board prior to framing. Many of our customers make wooden box structures to hold LEDs and then simply attach the 1.25-inch frames to these boxes, taking advantage of the translucent white backing to make backlit LED boxes real cheap, this may be something that could work for you also.

It will be your choice.  These double-sided frames open and close exactly the same as any of our frames, but typically they are high up, so you would be standing on a ladder with someone assisting you, passing posters, etc..  You will need to take great care.  In many situations it may make more sense and be safer to take them down and chan

Our regular snap frames can accommodate posters up to 1/10" thick. We do offer specially made snap frames for foam core posters, however not currently in this size.  We do offer custom made snap frames up to thicknesses of 1/4 thick. We would be happy to assist further, please contact us at onlinesales@snapezo.com

Snap frames can be mounted to anything, You need to check with a builder/handyman what screws or adhesive they need for the material. The backs of frames have plenty of flat metal which can be drilled or have adhesive added, there are also some convenient pre-drilled holes and small screws and plugs which will work for many installations.

It may work for you, but if not, It’s easy for you to drill your own holes in the aluminum anywhere you want, and fix any mounting hardware you would need for your local situation.

All plastics do deteriorate at some rate according to environmental conditions. Many clients use SnapeZo frames for creating lightboxes. Although the frame backing is not designed for that function and we do not sell frames for this purpose. We also manufacture LED lightboxes and the backing we use cost 30x more than the backing in SnapeZo frames.  The rate of deterioration in the photos suggests local heating or possible wiping the backing with solvents or even air pollution or migration of solvents from the items placed in the frames or a combination of all.  The long term solution is to get lower temperature LED, improve ventilation, or add space between LED and use solvent free cleaning clothes.

Large sizes are very prone to damage if they are shipped individually, especially if they are going to travel long distances via UPS. So, we will not ship single units from NJ under any circumstance without full review and approval.A package is considered a “Large Package/Oversize” when its length (longest side of the package) plus girth [(2 x width) + (2 x height)] combined exceeds 130 inches or its length exceeds 96 inches.

SnapeZo covers are the best quality available. The clear are the clearest, and the non-glare are the best non-glare available. We could buy PET which is 75% cheaper but we do not. Competitors PET is often cloudy/milky and discolors very quickly in the sun.  However, just like your phone screens, it is prone to scratching and just like phone screens, scratches are not covered by warranty. The best care is to wash with soapy water, then rinse and to let dry naturally, avoid rubbing with a cloth.

The non-glare PET cover is designed to reduce the glare of light so that your poster can convey its message and be viewed from any angle in bright settings such as Retail Environments. 99.5% of our customers appreciate this great feature as they know their message or promotion will be seen by their target audience at any angle, as they walk along a mall, past a store, etc.  Very occasionally, customers are using the frames in an environment where there is no glare or such issues. On these occasions they may prefer a crystal clear (but glossy) finish cover.

When placing your poster in your SnapeZo frame with a non-glare cover, we do recommend that the cover be placed with the smooth side out.

The PET covers are very different and provide very different options. The clear cover is used mostly in situations where there is not much lighting that affects the visibility of the graphic. The Non-reflective cover provides added visibility when the frame is used in an area that has more lighting such as fluorescent lighting.  These are not normally used together.This is also a personal preference for the frame owner. Give both a try and see what works best in your situation.

You can use dry erase makers but is not recommended because it will stain over time.

Please follow the steps below:

 1. Have you removed the protective PET cover from both sides of the clear  cover ?

 2. Have you removed the PET film from one side of the non reflective cover ?

 3. If you have and both are not looking flat , is it a normal poster you are framing or something else ?

 In general the Covers will not be flat like solid glass but should not cause to many issues if installed correctly over normal thickness posters when looked at from a reasonable distance like any normal poster frame

 4. However it can be that the covers have been left in the sun and gotten warm and deformed, we can ship replacements on this occasion

 5. You can take the frame to a perspex supplier and choose a thickness which fits in  the frame without opening the corners too much BUT you may be suprised how wavy perspex is also,.

 6. We ship 10,000 frames a month and situations like this are very rare.

 We hope the solutions above work if no feel free to contact us. 

The thickness of our clear and non-glare covers is 1/90 of an inch for any snap frame that its poster size is below 24x36, and 2/100  of an inch for any snap frame that its poster size is 24x36 and above.

If you can accept ''butt joints'' then in theory a frame can be 100 miles long. We ship the frames and these are joined at the front from discreet metal locators.

The issue is shipping these fragile lengths , shipping anything longer than 40 inches is not recommended unless in bulk on oversize pallets. Unless you can take pallet delivery, we recommend ''butt joints'' on all oversize frames.

The follow video will demonstrate how to install your snap frame:  

We don't recommend wire, as you will lose the functionality of a SnapeZo frame. If you do wish to hang on a hook, you can use one of the slide-on hanger provided - with no wire.  However, if this is your preferred method, its is certainly possible - watch this video here: https://www.youtube.com/watch?v=cuZKcafrmzE Many of our customers are preferring https://www.youtube.com/watch?v=HJ9RZt0_qMk

Also be aware that there are single holes mid centre which will allow you to hang on a single nail in the wall and also that you can drill anywhere you prefer in the aluminium and fit your own preferred hanging hardware. 

We have a great video showing alternative hanging options using command strips: https://www.youtube.com/watch?v=5To-JKufEYk or hanging with a wire: https://www.youtube.com/watch?v=Dk6qFKxc_-c

Refunds are processed as soon as any returns are received in good condition.

Often your bank may take several days to show this on your statement.

Cancellations cannot be made after products have been shipped from our warehouse. Custom orders cannot be cancelled in any circumstances.

For your convenience we have built a self-service app for you to deal with this issue immediately, see the link below:

https://snapezo.com/apps/return_prime

• Please note that custom frames or specific orders manufactured for customers are a firm sale and cannot be returned once ordered under any circumstances.

• No returns after 30 days of delivery.

Yes, you can arrange to have your order collected by your courier.  Please contact us at onlinesales@snapezoutility.com, advising your courier account number and we will happily arrange to have your order shipped on your Courier Account.   If you wish to have your courier pick up your SnapeZo frame order, please email us at onlinesales@snapezoutility.com to have this arranged for you.

Yes, please email us at onlinesales@snapezoutility.com and provide your order details, shipping and billing address, telephone number and your shipping company and account number.  We will then create an order and email you the details for you to confirm and proceed with payment.

We have thousands of frames in stock in key locations in the United States.

Yes, we certainly can and do most days for major US corporations. We can arrange distribution directly from arrival port to anywhere in the USA and can pre-pack in specific quantities. Example 6 units to location 1, 11 units to location 2, etc. This is at minimal cost but is a considerable cost and time-saving method for our regular clients. Please contact us for further information at: 

E-Mail: onlinesales@snapframesdirect.com

Phone number: 1 888-780-7627

 We can certainly try however most often than not this is ignored by the driver. It is best that you leave a note on your door with any special instructions you wish to advise the delivery driver. We would also suggest you call your local UPS depot and speak with them about your special delivery instructions.

Our Logistics partner is UPS, the world’s leading logistics company and UPS can normally arrange swift shipping anywhere in the world of any of our products. Many countries are already included in the Shopping Cart. If your country is not listed there or if your order is over 150 pounds weight then you can get frame weights from our website and you can then select from a range of services available here: UPS Shipping Calculator.

Often there may be cheaper and more suitable options available for you locally. E.g. Many Island Communities and Countries have Freight Forwarders, and you will simply request us to deliver to their contact with the USA. Google 'Freight Forwarders' in your local area. 

FOR LARGER INTERNATIONAL ORDERS OVER $5000.00

We may have other specific options like shipping direct from factory or other creative solutions available for you.

We cannot take ANY responsibility for the information below. The information here is totally for general guidance and may be totally incorrect for your given situation. One of the Harmonization Codes used Worldwide for Snap Frame Products is here: 761 699 5090. With this reference you can inquire with your local Import Authority what exactly the duty that may be payable in your Country is.

We take no responsability for the accuracy of this information and you should check with your local Import/Export Authority as these codes may change at any time: The Harmonization Code used for Snap Frames is 8306.30.00.00

We can help with export packing and documentation.  In most cases it is better for the customer to select shippers and more importantly export and import brokers who specializes in making the process smooth.   We recommend: 

https://www.myus.com/how-myus-works/

If your Order exceeds $2000 we may make an exception, but generally we prefer to deliver to a friend/associate/broker/forwarder in USA on your behalf so that the frames can be checked by them on arrival and they can arrange onward delivery for you. We will assist them with enhanced packaging and Customs Information to help with your shipment.  Many of our customers have used and recommend this company, who we can ship to for you.

https://www.myus.com/

Please contact us immediately. We will never ask to return damaged products. Simply go to https://snapezo.com/apps/return_prime and report the damage. We will take care of it immediately by refunding or replacing it. 

You must inform us immediately on arrival if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. If any package appears damaged - SIGN RECEIVED DAMAGED clearly on the delivery slip and clearly write down name of driver - notify us immediately. OR refuse delivery - SIGN DAMAGED REFUSED DELIVERY and notify us immediately. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

We are so sorry your order arrived damaged. Please forward a photo of the damaged item along with your amazon order number and your shipping address to onlinesales@snapezoutility.com

We offer a 6-year warranty on the Snap Frame Springs. All other frame components are Commercial Grade Aluminum which never breaks or corrodes and UV protected Styrene backing which is also indestructible in normal use.

You can activate your warranty at the link below:

https://snapezo.com/pages/activate

We guarantee your satisfaction.

About Us

This website is owned and operated by Port A Distributing, LLC doing business as SnapeZo.com. We are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact Details:

Phone: (888) 780 7627 Email: onlinesales@snapezo.com

Warehouse Address for Returns:

1 Market Street, Dock 8 “Port A Distributing LLC” Passaic, NJ 07055

Mailing Address and Registered Office:

Port A Distributing LLC 4131 Spicewood Springs Rd, Austin, TX, 78759

Legal Statement

Governing Law and Jurisdiction

SnapeZo.com is controlled by Port A Distributing LLC, a Texas Company. By using SnapeZo.com, you and Port A Distributing LLC agree that all matters relating to your access to, or use of, this site shall be governed by the statutes and laws of the State of Texas, without regard to the conflicts of law's principles thereof.

Shipping and Handling

Unless other options are selected at checkout, all orders are shipped Ground using UPS or other reputable shippers.

If you require any special delivery, please call us.

International orders are easy, but we need to pre-arrange shipping. So, please contact us.

Shipping Damages

All products leave our warehouse in perfect condition, we will never ship damaged products or products with damaged packaging.

If cartons or products show any damage, please refuse delivery or, at your risk, notify the driver of damage and mark clearly on delivery note RECEIVED DAMAGED. Retain your copy of this signed delivery note and ask for driver's name and also write this down clearly.

Take photographs of the damaged cartons or skids before unpacking and email these along with all details of any damage as we will need to claim the shipper.

Delivery Schedule

We will normally ship your order same day or day following via UPS Ground.

International orders are shipped according to the service you select by calling our team.

You must inform us immediately on arrival if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

If any package appears damaged, sign RECEIVED DAMAGED clearly on the delivery slip, write down the name of the driver and notify us immediately. Or refuse delivery, sign DAMAGED REFUSED DELIVERY and notify us immediately.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Limitation of Liability

Consequential Loss

All SnapeZo.com customers and site visitors understand and agree that SnapeZo.com (Port A Distributing LLC) will not be liable for;

Any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, etc.) arising out of the use of or inability to use our Website, Phones, or any information, or transactions provided, or downloaded or viewed or purchased or ordered, or any delay of such information or service or delivery. Or for any errors, omissions, or other inaccuracies in the service and materials or information downloaded, given or purchased through the website. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages; the above limitation may not apply to you. In such states, Port A Distributing LLC Liability is limited to the greatest extent permitted by law.

Order Confirmations

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently underpriced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Tax Charges

Taxes vary according to state and county, all taxes will be clearly shown in the cart before purchase.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption.

Credit card numbers are only decrypted after they reach the secure card processor.

Credit card numbers are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction.

Reaching Us

If you need to reach us, please email us using the link on the store page.

Alternatively, you can call us at (888) 780 7627 or write to us at onlinesales@snapezoutility.com

Mailing Address and Registered Office:

Port A Distributing LLC 4131 Spicewood Springs Rd, Austin, TX 78759

Privacy Policy

SnapeZo.com does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a.     Take and fulfill customer orders.

b.     Administer and enhance the site and service.

c.     Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Returns are rare but EASY!

For your convenience we have built a self-service app for you to deal with this issue immediately, see the link below:

https://snapframesdirect.com/apps/return_prime

• Please note that custom frames or specific orders manufactured for customers are a firm sale and cannot be returned once ordered under any circumstances.

• No returns after 30 days of delivery.

Refunds

We will refund the cost of returned goods in full within 30 days of return. Subject to being returned in the condition they are received with original packaging and unused.

Cancellations

Cancellations cannot be made after products have been shipped from our warehouse. Custom orders cannot be cancelled in any circumstances.

Remittance Terms

Except for Government Departments, we require payment before shipping.